Refund Policy

1. Refund will be only be made in the event a manufacturing defect is found. For Refund, please contact our Customer Service at WhatsApp +971 55 437 2858 within 3 days from received the goods and also send the details by email to: info@antonioonlineshop.com .
2. The goods must be in brand new condition with all their parts.
3. After receiving the goods, the amount will be refunded back to customer account after deducting courier charges and Bank charges as per the bank refunds policy.
4. While placing your orders, prior to the confirmation, we strongly recommend you to verify the product details to avoid unnecessary exchange or refund.
5. All refund cases will be undergoing an approval process of a few days of submission in order to get the eligibility of refund.
6. Refunds will be strictly processed based on the payment mode, at the time of purchase.
7. For refund transactions with Credit/Debit card, will be aligned with Bank Policy, refunds will be strictly on the same card during purchase, the duration of the refund may take up to 45 working days.
8. Items purchased during the sale campaign, promotions or special offers & items already exchanged, Not eligible for the return/refund policy (to be exchanged only).